We first met Fiserv after a conference in Orlando where we had, coincidentally, just been named OpenText Global Partner of the Year.
In 2012, we started working with them to rebuild Fiserv.com on the OpenText Web Site Management platform. The Fiserv team had launched a new website earlier that year, and they wanted to make their content management system (CMS) easier for content authors to understand and use. This would enable them to expand their team of content authors beyond the dedicated website management team to include people in other roles throughout the company.
Yellow Pencil enhanced the existing CMS platform for usability and efficiency. As a result, content creators can make their own updates within established guidelines, while Fiserv web administrators have more time to focus on high-value work. The process is faster and more efficient all around.
Our partnership with Fiserv has since expanded to include additional projects, including the creation of a secure online community for existing Fiserv clients and tailoring the Fiserv.com experience for international users. We can't wait to see what the future holds for this innovative organization.
Who is Fiserv?
- Founded in 1984
- Headquartered in Brookfield, Wisconsin
- Global provider of financial services technology
- Serves more than 14,500 clients worldwide
- Total revenue of $4.81 billion in 2013
- Over 21,000 employees
- Ranked third in the world by revenue from financial services by American Banker (2013)
Fiserv content author environment redesign
We helped global giant Fiserv improve their digital tools, client reach and online client engagement.Read the case study